How AdviNOW built an end-to-end Patient Journey Automation Platform

In your own words, what does your company do?

AdviNOW is the end-to-end patient journey automation platform that creates a fully automated AI-infused medical experience for both the patient and the provider. Adopting clinics increases patient throughput by 200% by eliminating the provider’s manual data collection and documentation requirements. Providers suffer less burnout and their clinics increase profitability as the patients have better outcomes. This system fundamentally brings down the cost of serving patients and enables value-based care models.  

Medical providers are buried by administrative requirements consuming over 70% of their time. AdviNOW Medical is the first company to address the root cause of provider efficiency constraints. 

This automation reduces total provider time-per-patient, improves outcomes, and increases patient satisfaction. This invention promises to revolutionize healthcare for the entire world as every person has access to low-cost affordable care.  

The revolutionary system uses AR-guided objective measurements to provide a completely objective examination combined with an AI-driven patient interview to fundamentally reduce the cost to run existing clinics and is a common platform to drive the point of care to the home.

๐Ÿ“ˆ Monthly revenue: Do not wish to disclose 

๐Ÿ“ˆ ~% Churn: N/A

๐Ÿ“ˆ ~% Net profit: Do not wish to disclose

๐Ÿ“ˆ Funding: $20M of venture funding

๐Ÿ“ˆ Initial cost/investment to start the company: $22M

๐Ÿ“ˆ Number of team members: 39

๐Ÿ“ˆ Number of founders: 1

๐Ÿ“ˆ Started 2016, December

3 strategies that have worked to attract and retain customers? 

โœ… AdviNow Medical (ANM) drives the vision of revolutionary artificial intelligence (AI) based products that improve quality while reducing cost. The first principle is to optimize the provider’s time for diagnosis and treatment while maintaining personal interaction with the patient. Providers are in short supply and the most expensive part of the healthcare engagement. ANM maximizes the potential automation of the symptom and vitals collection, EMR charting, provider note scribing and treatment, and order entry. This automation allows the provider to focus on the valuable diagnostic and treatment part of the patient interaction. 

โœ… The second principle is the democratization of healthcare. Everyone in the world needs access to healthcare automation, regardless of medical training. By injecting AI and augmented reality (AR) into the patient-provider encounter, ANM helps guide a patient with limited formal education to collect all information needed by the provider in order to diagnose and treat anywhere at any time. The third principle is to improve patient outcomes and satisfaction. ANM prepares a complete work-up of the patient and presents in simple overview screens the potential illnesses, their justification, and their most effective treatments. Consistency of care is accomplished across all providers that deliver the best evidence-based medicine at the lowest costs and the shortest times.

โœ… AdviNow Medical leverages cutting-edge technologies such as artificial intelligence (AI) and augmented reality (AR) to automate the processes in medical clinics. In this technology-driven medical visit, the patient uses their smartphone and scans a QR code or receives a text from their medical office. The patient will register and enter their chief complaint. The ANM AI will ask detailed follow-up questions that a provider would ask, collecting important information for diagnosis. The system will also use augmented reality to guide the patient to take medical measurements on themselves with clinical levels of accuracy with no medical training necessary. If Labs or other images or sounds are needed for the provider, orders are automatically placed. The application will then send the list of potential diagnoses, justifications, and treatments to a physician for review. The patient can complete the visit over a text interaction, video/voice, or in-person visit to receive the final diagnosis and treatment regimen. The AI completely charts the patient in the electronic medical record, scribes the notes, orders prescriptions, and performs all other required documentation for the providers, freeing them to see the next patient. This allows the provider to see double the number of patients an hour without feeling frazzled or leaving a heavy workload for later. This process is not only time-efficient but remarkably cost-efficient. Utilizing AdviNOW will not only lower wait times and costs, but deliver precise diagnoses, treatments, and outcomes, ultimately increasing overall patient satisfaction.

3 things that youโ€™ve learned about hiring and retaining great talent?

โœ… We have learned that we need to hire first for Intellect, Second for Attitude, and Third for Experience.

Although experience is often a demonstration of intellect and attitude, sometimes it hides mediocracy. In the interview process, we try to measure the attitude by examples in their previous lives of Ownership, Teamwork, Leadership, and Integrity. 

โœ… Once hired, we focus on the culture: Empowering, Ownership, Respect, Urgency, and Thinking like a customer. We use our values to drive continuity of purpose and create the culture we need. 

โœ… Our values are Ownership, Do good, while you make a difference. Customer service, by thinking like a customer. Integrity in all things. Quality in design โ€“ Do it right the first time.


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