Sprwt provides a start-to-finish, customized software solution for meal prep companies.
In your own words, what does your company do?
Sprwt provides a start-to-finish, customized software solution for meal prep companies. With tools to improve your marketing, a recipe builder for your menu, and a system to manage your customer’s orders. Sprwt is built to run every aspect of your meal prep business, and that’s barely scratching the surface.
Monthly revenue: Do not wish to disclose
~% Churn: 5.67%
~% Net profit: Do not wish to disclose
Funding: None
Initial cost/investment to start the company: $25,000
Number of team members: 23
Number of founders: 2
Started 2017, September
How does the company make money?
💰 Software License: We provide businesses with an e-commerce platform with an admin dashboard with several tools to automate administrative tasks, manage customer relations, marketing integrations, and several reports to improve kitchen efficiency.
3 strategies that have worked to attract and retain customers?
Providing excellent customer service: This can include responding quickly to customer inquiries and complaints, being friendly and helpful, and going above and beyond to meet customer needs.
We use a feedback board to see how our customers use our product and what they need.
We have a CSM team that outreach to customers to see their experience and ongoing usage of Sprwt.
3 things that you’ve learned about hiring and retaining great talent?
We look for 4 characteristics in new hires: work ethic, the ability to become a product expert, creativity, and coachability.
Empowerment: giving our members the freedom to do their roles in manners they think will be more effective and reviewing these approaches to learn if we should implement company-wide practices.
Clear communication of job expectations and company culture: This includes transparency about job responsibilities, opportunities for growth, and the company’s values and mission. This helps to attract candidates who are a good fit for the organization and are more likely to stay long-term.